Age Policy
Age Verification Policy
VapeBus is committed to ensuring the safety and compliance of our sales by preventing the sale of vaping products to anyone under the age of 18.
Legal Age Requirement
Under UK law, customers must be 18 years or older to purchase vaping products, including vape devices, e-liquids, and related accessories. By placing an order on VapeBus, you confirm that you are at least 18 years of age.
How Age Verification Works
In compliance with UK Trading Standards and age-restricted sales regulations, VapeBus uses an age verification system to confirm that customers are legally allowed to purchase vaping products before processing their orders.
Automatic Age Verification
In most cases, age verification will occur automatically during checkout, based on the information provided in your order form. The following information will be used for automatic verification:
- Full name
- Date of birth
- Billing or shipping address
This process is typically completed instantly and only needs to be performed once per customer. If the verification is successful, your order will be processed, and we will proceed with shipping.
When Additional Verification Is Required
If we are unable to verify your age automatically, we may request additional documentation to confirm your age. This step may be required if:
- Your automatic verification fails or the system cannot match your details with public records.
- Your order is flagged for any reason, requiring manual verification to proceed.
Additional Documents That May Be Requested
- A clear photo of a valid government-issued photo ID (e.g., passport, driving licence).
- Additional information required to confirm your identity, such as a recent utility bill or bank statement.
Reasonable Time Frame for Verification
We aim to complete any additional verification within 2–3 business days of receiving your documentation. Please note that during this time, your order will be on hold, and we will contact you if further steps are required.
If the verification cannot be completed within 5 business days, your order will be cancelled and refunded. We will notify you if this occurs.
Third-Party Age Verification
VapeBus may use approved third-party age verification providers to verify your age during checkout. These services help ensure compliance with UK age-restricted sales regulations and may compare the information you provide with publicly available records to confirm your eligibility.
Data Privacy and Security
We take your privacy seriously and comply with GDPR (General Data Protection Regulation) to ensure that your personal data is handled securely.
- The information provided during age verification is used solely for identity and age confirmation purposes and is not shared with third parties for marketing or promotional purposes.
- All personal data collected during the verification process is stored securely and processed in compliance with GDPR regulations.
- We do not store sensitive card details or share your information with any third parties without your consent, except for the purpose of verifying your age.
GDPR Compliance
By agreeing to these terms, you acknowledge that any personal data provided for age verification will be processed by VapeBus in accordance with our Privacy Policy and GDPR requirements. For more information on how we handle your data, please refer to our Privacy Policy.
What Happens If Age Verification Cannot Be Completed
If age verification cannot be successfully completed within the reasonable timeframe, your order will be cancelled and a full refund will be issued. We will contact you to inform you of the cancellation, and provide guidance on how to resolve the issue if necessary.
VapeBus reserves the right to cancel any order that cannot be verified or if the age verification process cannot be completed.
Customer Support and Assistance
If you experience any issues with the age verification process or have questions regarding your order, please feel free to reach out to our customer support team. You can contact us via:
- Email: [email protected]
We are here to assist you and ensure a smooth and compliant purchasing experience.
Key Points to Remember:
- You must be 18 or older to purchase vaping products.
- Automatic age verification occurs during checkout, using the information provided.
- If automatic verification fails, we may ask for additional documents (e.g., a government-issued ID).
- Verification will be completed within 2-3 business days, and orders will be cancelled and refunded if verification cannot be completed within 5 business days.
- We use third-party age verification services to ensure compliance with UK laws.
- Your personal data will be handled securely and in compliance with GDPR.
Privacy and Data Protection
VapeBus respects your privacy and takes appropriate steps to protect your personal information. All data collected during the age verification process is used solely for identity and age confirmation purposes and is processed in compliance with GDPR. Your information will not be used for marketing or promotional purposes.
For more detailed information, please refer to our Privacy Policy.